We hope that you are happy with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.
If the packaging has been opened or the product used then we are unable to accept returns unless they are faulty.
Within the order packaging, you will find a Packing Slip with your order details on. On the back of this is our Returns Form with details of our returns process on it.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund due to faulty Goods we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
If you require a refund and the Goods are not faulty, we will only refund the price paid by you for the goods.
Refunds will only be made against the original credit/debit/gift card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. But you may be issues with a Credit Note.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that you have a Credit Note to use in place of a refund or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by emailing firstname.lastname@example.org
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online.
This policy does not affect your rights under law as a consumer, which apply in addition
The Return Process
Completing the Correct Documentation
•Complete the Returns Form enclosed in your order with all required information.
•If you have not received this document, please contact us via email and we will send you one.
•Carriage and charges for parcels are the responsibility of the customer, unless the Goods are faulty.
Returning The Goods
•Please note that a full refund will not be provided for returned goods that show signs of unreasonable use.
•Goods must be returned to us within 14 working days of delivery to you or your notifying us of cancellation.
•Please ensure that the returned parcel is properly sealed.
•Please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
•We cannot accept liability for returned goods lost in transit.
Processing The Refund
•If you have chosen a refund for your returned product, we will process the calculated refund within 14 days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or your notifying us of cancellation.
•You will receive email notification of your refund.
•If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
We try to avoid any dispute, so if you have any issues please email at email@example.com us straight away so we can resolve them.