Orders placed are usually posed the same day, but if you order outside the posting hours then we will post on the next working day we are open.
We will inform you as soon as we know if there are any problems or discrepancies which will affect the time it will take to post your order. If you need your items urgently or by a certain date, it is always worth making a note in the customer order section.
If you have placed a large order with us, your order might be sent to you in 2 or more parcels.
Please note: we cannot be held responsible for postage delays either in the UK or to overseas locations.
Postal Options
We only offer flat rates of shipping as we think this keeps things simple. We never make any money on shipping and always do our best to provide you with great service, quick turnaround times and well packaged orders.
Shipping Within the UK
All Mainland UK orders are sent via 2nd Class Singed for. If you require a faster shipping time please mention this in your customer comments and you will be contacted for further postage payment.
Mainland UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. Anything not mentioned here is considered as posting to the EU.
Please note – Next day refers to the service once it has been posted. We post Monday-Friday (Bank Holidays may effect this).
Orders posted on Friday’s are not part of the next day service. If you require Saturday postage, there will be an additional fee. Please email us at alldolledupuk@gmail.com for more information.
Remember
Your order will require a signature, so if you are not in to accept delivery of your parcel, Royal Mail should leave a card with further instruction.
Please try to ensure you re-arrange delivery or collect it yourself as we will have to charge you to re-send your order if it is returned to us.
Orders Shipped To Europe
European Orders are sent with Royal Mail’s Tracked service where available and Tracked and Signed if not. This costs £10.
This should normally take between 5 and 10 working days from when your order was dispatched. It is an Airmail Service.
A cheaper postage option is available but this has no tracking or insurance, it is just normal 1st Class. If you would like a cheaper postage cost and understand that we are not responsible if you choose to ship your order with no tracking, then leave a message in the customer comments and we can arrange this for you.
With the Tracked service there are 5 electronic tracked points & confirmation of delivery. With Tracked & Signed there is only tracking until the package leaves the UK and it will require a signature on delivery.
IMPORTANT INFORMATION:
Due to the Prohibitions and Restrictions Regulations of Royal Mail we are unable to send Sprays, Aerosols or Nail Polish to anywhere outside the UK.
Please be aware that delays can occur in customs and these delays are outside of our control
Any customs or import duties are levied once the package reaches its destination country.
Any additional charges for customs clearance are the responsibility of the receiver.
We cannot mark any orders as ‘gifts’ or with a lower value so please don’t ask us to do so.
IMPORTANT NOTE TO CUSTOMERS IN THE EU:
If you are returning items from the EU you MUST mark them very clearly as Returned Goods. If they are labelled incorrectly we will be unable to refund you any costs we may incur to release them. This may result in you not receiving a full refund.
Orders Shipped to the Rest of the World
Orders are welcome from anywhere in the world. Outside of Europe orders are sent with Royal Mail’s Tracked service where available and Tracked and Signed if not. This costs £15.
This should normally take between 10 and 20 working days from when your order was dispatched. It is an Airmail Service.
With the Tracked service there are 5 electronic tracked points & confirmation of delivery. With Tracked & Signed there is only tracking until the package leaves the UK and it will require a signature on delivery.
IMPORTANT INFORMATION:
Due to the Prohibitions and Restrictions Regulations of Royal Mail we are unable to send Sprays, Aerosols or Nail Polish to anywhere outside Mainland UK.
Please be aware that delays can occur in customs and these delays are outside of our control.
Any customs or import duties are levied once the package reaches its destination country.
Any additional charges for customs clearance are the responsibility of the receiver.
We cannot mark any orders as ‘gifts’ or with a lower value so please don’t ask us to do so.
Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 7 days. We will inform you as soon as we know if there are any problems or discrepancies.
IMPORTANT NOTE TO CUSTOMERS OUTSIDE OF THE EU:
If you are returning items from outside the EU you MUST mark them very clearly as Returned Goods. If they are labelled incorrectly we will be unable to refund you any costs we may incur to release them. This may result in you not receiving a full refund.
Missing Orders
We don’t often have orders which go missing but sadly it can happen.
Often this happens when the post person forgets to leave a card and the order isn’t really lost at all. The best first step is to e-mail us at alldolledupuk@gmail.com with your name, post code and order number. We will then look in to how your item was posted and give you more information. This normally solves the problem.
UK orders – Please wait 7 days before contacting us.
Orders outside the UK – Please wait 28 days before contacting us